Shopiva Support+918200005768Returns & Refund Policy
Return, replacement or refund requests are accepted only for eligible cases such as wrong product delivered, damaged shipment, lost parcel, duplicate payment or payment debited but order not confirmed. Customers must raise a request within 48 hours of delivery or payment issue with order number, registered email/phone, photos/videos where applicable and payment reference. Approved refunds are processed to the original payment method within 5–10 business days after verification by Shopiva Private Limited and the payment gateway/bank. Perishable, opened, used, damaged due to customer handling, or non-returnable items may be rejected unless legally required.
Eligibility
Refund/replacement requests are reviewed for wrong product delivered, damaged parcel/product, lost shipment, duplicate payment or verified fulfilment issue. Seeds, plants and nursery goods are perishable/agri products, so change-of-mind returns are generally not accepted.
Reporting window
Customers must raise a request within 48 hours of delivery with order number, registered email/phone, clear photographs, unboxing evidence and issue description.
Verification
The support team may ask for additional proof, pickup/return of unused product or courier confirmation. Used, planted, tampered or mishandled products may not qualify.
Refund timeline
Approved refunds are initiated to the original payment method and usually reflect within 5–10 business days depending on payment gateway, bank and settlement cycle.
Non-refundable charges
COD handling, shipping and reverse logistics charges may be non-refundable unless the issue is caused by wrong fulfilment or courier loss.