Shopiva Support+918200005768Privacy Policy
Shopiva Private Limited collects customer name, phone number, email address, shipping/billing address, order details, payment reference, support messages and device/session information required to create accounts, verify users, process orders, deliver products, prevent fraud, comply with law and provide customer support. Sensitive payment credentials such as card number, CVV, UPI PIN, netbanking password and OTP are processed by authorised payment gateway/banking partners and are not stored by Shopiva Private Limited. Data may be shared with logistics, payment, email/SMS, hosting and compliance partners only for fulfilment, security, legal and support purposes.
Information collected
We collect details needed for account creation, email verification, checkout, delivery and support: name, email, phone, address, order details, payment reference, support queries and technical/session information.
Purpose of use
Data is used for order processing, payment validation, fraud prevention, customer communication, invoice/support records, legal compliance and service improvement.
Payment data
Sensitive payment credentials such as card number, CVV, UPI PIN and netbanking password are processed by authorised payment gateway/banking partners and are not stored by the store.
Sharing and retention
Data may be shared with logistics partners, payment gateways, email/SMS providers and compliance authorities only where required for fulfilment, support, security or legal obligations. Records may be retained as required for tax, accounting and dispute resolution.
Customer rights
Customers may contact support for correction, access or deletion requests where legally permissible. Some transaction records may be retained for compliance and dispute handling.